Last updated: 15 July 2026

Thank you for shopping with Vape Teach. We aim to provide accurate product information, authentic products, secure packaging and reliable delivery throughout the United Arab Emirates.

This Refund, Return and Replacement Policy explains when an order may be cancelled, returned, replaced or refunded. It applies to purchases made through vapeteach.com.

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable UAE consumer-protection laws.

1. Adults-Only Purchases

Vape Teach sells age-restricted products intended only for adults aged 18 or older.

Customers may be asked to provide acceptable proof of age before an order is handed over. An order may be refused or returned to us when:

  • The recipient is under 18;
  • The recipient cannot provide acceptable proof of age;
  • The identification does not reasonably match the customer or authorised recipient; or
  • The delivery team has reasonable grounds to believe that the order is being purchased for a person under 18.

Any refund following an age-verification failure will be handled according to this policy and applicable UAE law. Delivery or return charges may be deducted where permitted, provided those charges were clearly disclosed before purchase.

2. Order Cancellation

Please contact us as soon as possible when you need to cancel or change an order.

An order may normally be cancelled without additional delivery charges when it has not yet been processed, packed or dispatched.

Once an order has been dispatched:

  • Cancellation may no longer be possible;
  • Delivery and return-delivery charges may apply;
  • The products must remain unopened, unused and in their original condition; and
  • Products that are not eligible for return cannot be refunded merely because delivery was refused.

Submitting a cancellation request does not guarantee cancellation. We will confirm whether the request was received before dispatch.

3. Returns of Unopened Products

Subject to the exclusions below, a customer may request the return of an eligible unopened product within 7 calendar days of delivery.

To qualify for a return, the product must:

  • Be unused and unopened;
  • Remain in its original manufacturer packaging;
  • Have all security seals, tamper-evident seals and protective wrapping intact;
  • Include all accessories, manuals, promotional items and original contents;
  • Be free from damage, scratches, stains, odours or signs of use;
  • Have been stored appropriately after delivery; and
  • Be accompanied by the order number or other acceptable proof of purchase.

A return request must be approved by our customer-support team before the product is sent or handed back. Products returned without prior authorisation may be rejected or delayed.

4. Products That Cannot Normally Be Returned

For health, hygiene, safety and product-integrity reasons, we do not normally accept change-of-mind returns for the following products once their packaging or seal has been opened:

  • Disposable vape products;
  • E-liquids and nicotine-containing liquids;
  • Prefilled pods or cartridges;
  • Replacement coils;
  • Mouthpieces and drip tips;
  • Opened refillable pods or tanks;
  • Batteries with damaged or removed wrapping;
  • Clearance, final-sale or specially marked non-returnable products;
  • Products personalised or specially ordered for a customer; and
  • Products damaged through improper handling, storage, charging or use.

These exclusions do not remove a customer’s legal rights when a product was supplied defective, damaged, incomplete, counterfeit, incorrectly described or different from the product ordered.

5. Wrong, Missing or Incomplete Orders

Please inspect the order as soon as it is delivered.

Contact us within 24 hours of delivery when:

  • The wrong product was delivered;
  • An item is missing;
  • The quantity is incorrect;
  • A product variation, flavour, strength, colour or model is different from the order; or
  • An accessory or component listed as included is missing.

Please provide:

  • Your order number;
  • A clear description of the issue;
  • Photographs of the complete order;
  • Photographs of the product labels and packaging; and
  • A photograph of the delivery package or invoice, where relevant.

After verification, we may arrange delivery of the correct or missing item, replacement of the product or an appropriate refund.

6. Damaged Products

Please do not use a product that arrives visibly damaged, leaking, swollen, excessively hot, broken or unsafe.

Report delivery damage within 24 hours of receiving the order and keep:

  • The original delivery packaging;
  • The product packaging;
  • All accessories and contents;
  • The invoice; and
  • Photographic or video evidence of the damage.

Where the damage occurred before delivery, we will provide an appropriate remedy, which may include replacement, repair where suitable, or a refund, subject to inspection and applicable law.

7. Defective Products

A product may be considered defective when it does not operate according to its stated specifications despite being used, charged, assembled and maintained according to the manufacturer’s instructions.

Examples may include:

  • A device that does not power on;
  • A charging port that does not function;
  • A product that cannot hold a charge;
  • A screen or control that does not operate;
  • A product supplied with an internal manufacturing defect; or
  • A recurring fault that materially affects normal operation.

A product is not automatically considered defective because of:

  • Normal wear and tear;
  • Normal battery-capacity reduction;
  • Coil or pod lifespan;
  • Flavour preference;
  • Puff-count variation;
  • E-liquid consumption rate;
  • Minor cosmetic differences;
  • Damage caused by dropping, impact, water, heat or contamination;
  • Use of an incompatible charger, coil, pod, battery or accessory;
  • Incorrect installation or maintenance;
  • Modification or attempted repair;
  • Failure to follow manufacturer instructions; or
  • Commercial or unusually intensive use.

Please stop using a product when a defect could present a safety risk.

8. Defect-Assessment Process

To report a suspected defect, contact our customer-support team and provide:

  • Your full name;
  • Order number;
  • Product name and model;
  • Date the problem began;
  • A clear explanation of the problem;
  • Photographs or a short video showing the issue; and
  • Details of the charger, pod, coil, battery or accessories used.

We may ask the customer to return the product for inspection. Inspection is intended to determine whether the problem results from a manufacturing defect, delivery damage, compatibility issue, misuse or normal wear.

Where a covered defect is confirmed, Vape Teach will provide an appropriate remedy in accordance with applicable law. This may include:

  • Repair;
  • Replacement;
  • Recovery of the defective product and refund of its price; or
  • Another legally appropriate solution agreed with the customer.

We will not charge the customer for an approved remedy relating to a confirmed defect for which Vape Teach is responsible.

9. Device and Manufacturer Warranties

Electronic devices may be covered by a manufacturer, supplier or store warranty. Warranty duration and conditions may vary by product and brand.

A warranty does not normally cover:

  • Physical or accidental damage;
  • Water or liquid damage;
  • Burnt components caused by incorrect use;
  • Damage from unsuitable charging equipment;
  • Damaged battery wraps;
  • Lost products or accessories;
  • Consumable parts;
  • Normal deterioration;
  • Unauthorised modifications or repairs; or
  • Use contrary to the manufacturer’s instructions.

Where a manufacturer or authorised distributor administers the warranty directly, we may provide reasonable assistance with the claim. The final warranty decision may be made by the manufacturer or distributor.

Any manufacturer’s warranty is additional to, and does not replace, rights available under applicable UAE law.

10. Estimated Puff Counts and Consumable Lifespan

Puff counts, battery duration, coil lifespan, pod lifespan and e-liquid usage figures are manufacturer estimates rather than guarantees.

Actual performance may vary depending on:

  • Puff duration;
  • Frequency of use;
  • Power settings;
  • Airflow;
  • Storage conditions;
  • Charging habits;
  • Product maintenance; and
  • Individual usage patterns.

A product will not normally qualify as defective solely because the customer receives fewer puffs than an advertised estimate, unless inspection confirms that the product itself was faulty or materially inconsistent with its description.

11. Return Authorisation Procedure

To request a return, replacement or refund:

  1. Contact Vape Teach through our official support channel.
  2. Provide your order number and reason for the request.
  3. Submit photographs or video evidence where relevant.
  4. Wait for return authorisation and instructions.
  5. Package the product securely with all original contents.
  6. Do not send or deliver the product to any address until instructed.

Unauthorised returns may not be accepted.

Please do not include unrelated personal items, identification documents or additional products in the returned package.

12. Return Delivery Costs

Vape Teach will bear reasonable return or replacement delivery costs when the return is caused by:

  • A confirmed defect;
  • An incorrect product;
  • An incomplete order;
  • Delivery damage;
  • A product materially different from its website description; or
  • Another issue attributable to Vape Teach.

For an approved change-of-mind return, the customer may be responsible for collection or return-delivery costs.

Any applicable charges will be communicated before the return is arranged.

13. Inspection of Returned Products

All returned products may be inspected before a replacement or refund is approved.

We may decline a voluntary return when inspection shows that:

  • The product has been opened or used;
  • A seal has been broken;
  • Parts or accessories are missing;
  • The product was damaged after delivery;
  • The product was incorrectly stored;
  • The product has been modified;
  • The serial number has been removed or altered; or
  • The return does not meet the eligibility requirements in this policy.

A return will not be rejected solely to avoid a mandatory legal obligation concerning a genuinely defective or incorrectly supplied product.

14. Refund Approval and Processing

Once an eligible return has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will normally be initiated within 7 business days after approval.

The time required for the refunded amount to appear may depend on:

  • The original payment method;
  • The customer’s bank;
  • The card network;
  • The payment gateway; and
  • Applicable banking holidays or processing periods.

Vape Teach is not responsible for processing delays caused solely by a bank, card provider or payment gateway after the refund has been successfully initiated.

15. Refund Method

Refunds will normally be issued through the original payment method.

For cash-on-delivery orders, we may request verified bank-transfer details or offer another legally acceptable refund method.

For security purposes:

  • The refund recipient should normally match the customer who placed the order;
  • We may request reasonable information to verify the refund account;
  • We will not request online banking passwords, PINs or one-time passwords; and
  • Customers should never send full payment-card details through WhatsApp or email.

Original delivery charges may be refundable when the entire order is returned because of an error, defect or other issue attributable to Vape Teach. Delivery charges may not be refunded for an approved change-of-mind return, where permitted by law.

16. Discounted Products, Bundles and Promotional Items

Products purchased as part of a bundle, multi-buy offer or promotion must normally be returned together to qualify for a full refund.

When only part of a promotional order is returned:

  • The retained products may be recalculated at their normal applicable price;
  • The refund may be adjusted accordingly; and
  • Free promotional items may also need to be returned.

This section will not be applied in a way that removes a customer’s rights concerning a defective or incorrectly supplied product.

17. Refused and Failed Deliveries

A delivery may fail when:

  • The address or telephone number is incorrect;
  • The customer cannot be reached;
  • No eligible adult is available to receive the order;
  • Age cannot be verified;
  • The customer refuses the order without an approved reason; or
  • Access to the delivery location is not reasonably possible.

We will contact the customer to discuss redelivery or cancellation.

Additional delivery charges may apply when a failed delivery results from incorrect customer information, customer unavailability or failure to meet the disclosed age-verification requirements.

Where the failure is caused by Vape Teach or its delivery provider, the customer will not be charged for redelivery.

18. Counterfeit or Suspect Products

Vape Teach takes product authenticity seriously.

Customers who believe that a product may not be authentic should stop using it and contact us with:

  • The order number;
  • Product and packaging photographs;
  • Serial, batch or authentication information;
  • A description of the concern; and
  • Any result obtained from the manufacturer’s authentication system.

We will investigate the matter and provide an appropriate remedy where a product supplied by Vape Teach is confirmed to be counterfeit, fraudulent, unsafe or materially misrepresented.

19. Customer Safety Responsibilities

Customers must:

  • Follow manufacturer instructions;
  • Use only compatible chargers, pods, coils and batteries;
  • Store products away from children and pets;
  • Avoid exposing products to excessive heat, sunlight, water or impact;
  • Stop using damaged or swollen batteries;
  • Avoid modifying or dismantling products; and
  • Dispose of batteries and electronic components responsibly.

Products containing nicotine can be addictive and are intended only for adults.

20. Complaints

We aim to resolve complaints fairly and promptly.

Please contact us first and allow our support team a reasonable opportunity to investigate the issue.

Your complaint should include:

  • Full name;
  • Order number;
  • Contact details;
  • Description of the issue;
  • Preferred resolution; and
  • Supporting evidence.

Nothing in this policy prevents a customer from contacting the relevant UAE consumer-protection authority or exercising any legal right available under applicable law.

21. Policy Changes

Vape Teach may update this policy to reflect changes in:

  • Applicable law;
  • Regulatory requirements;
  • Payment methods;
  • Delivery procedures;
  • Product categories; or
  • Business operations.

The version applicable to an order will normally be the version published when the order was placed, except where a later change is required by law or is more favourable to the customer.

22. Contact Us

For cancellations, returns, replacements, refunds or product concerns, contact:

Vape Teach
Website: vapeteach.com
Email: [emonuddin036@gmail.com]
Phone/WhatsApp: +971 50 674 1678
Business address: [international city, Dubai, UAE]
Return address: [Dragon mart, Al awir road, international city, Dubai, UAE]
Support hours: [10am to 11pm, except sunday]

Please do not return a product to an address until our support team has approved the return and provided instructions.